In 2020, e-tickets will be launched in Spring Festival travel rush to reduce the trouble after paper tickets are lost.

　　Cctv newsSince the beginning of this year, China National Railway Group Co., Ltd. has gradually piloted and promoted e-tickets throughout the country. During Spring Festival travel rush in 2020, e-tickets will basically cover the national high-speed rail lines. After the implementation of e-ticket, passengers can get into the station directly through their ID cards or boarding codes without exchanging paper tickets, which reduces the trouble of reporting the loss and replacing the tickets after the paper tickets are lost.

　　As the future development trend of ticketing field, e-ticket is an important way to improve the level of railway intelligence. The implementation of e-ticket has opened up the service channels between the Internet and the station window, which is conducive to the implementation of non-interference services such as passenger self-service real-name verification and self-service ticket testing.

　　Because the e-ticket is bound with the passenger’s identity information, mobile phone number and other information, it becomes simple and fast to check the ticket. When the train staff checks the ticket, the passenger can complete the ticket check by showing the original valid identity document used when purchasing the ticket.

　　Chen Yue, Deputy Director of North Passenger Transport Workshop of Chongqing Railway StationAs there are no paper tickets, the problems of losing tickets, reporting the loss of replacement tickets and selling fake tickets will be completely solved. At the same time, the implementation of e-ticket has many advantages, such as improving the efficiency of ticketing organization and boarding and descending organization, and reducing the failure rate of equipment.

　　Extended reading:

　　E-ticket in Spring Festival travel rush: How do passengers buy and use it?

　　Railway e-ticket is a railway passenger transport contract embodied in the form of electronic data, which has the same legal effect as ordinary tickets. How do passengers buy and use e-tickets?

　　If passengers want to buy e-tickets, they can buy them through the 12306 website (including mobile APP), or they can use resident ID cards to automatically read documents and buy e-tickets at stations where e-tickets are implemented.

　　When passengers enter and leave the station, they can complete the real-name registration system verification and ticket checking procedures through the self-service gate with the original valid identity documents of the passengers used when purchasing tickets, such as ID cards; After purchasing an e-ticket, when passengers enter or leave the station, they only need to open the Railway 12306 mobile APP, click on the order to enter the ticket page, and click on "QR code ticket checking" to pop up a boarding code, which can directly check in through the automatic ticket checking machine installed with the dynamic QR code reading device at the station. If the mobile phone is temporarily out of power, you can also enter and leave the station by swiping your ID card.

　　It should be noted that e-tickets can only be used at stations where e-tickets are implemented at the departure station and the arrival station. In six situations, such as using a resident ID card to buy tickets, but the bus stop or the bus stop does not have the conditions for checking tickets with a resident ID card, or the original resident ID card cannot be produced, the resident ID card cannot be recognized, and other valid identity documents other than the resident ID card are used to buy tickets, paper tickets still need to be exchanged after purchasing tickets and before driving.

　　If you want to reimburse vouchers, you can print paper tickets by yourself.

　　Many passengers who travel by train at their own expense do not need reimbursement vouchers, but there are also many passengers who travel on business every day and need paper reimbursement vouchers. What should I do?

　　The reporter saw at Hohhot Railway Station that the function of "printing reimbursement vouchers" has been added to the self-service ticket vending machines.

　　Wang Hongli, ticket attendant of Hohhot Railway StationPassengers who need to reimburse their tickets can print their e-ticket reimbursement vouchers on the manual ticket window or self-service ticket vending machine of the railway station with the original valid identity documents used when purchasing tickets within 30 days before driving or riding.

　　Zou Xianjing, Assistant Engineer of Nanchang Station Passenger Transport Workshop: Passengers who need reimbursement receive self-service reimbursement vouchers, and they need to consult 12306 for more than 30 days. I would like to remind you that the reimbursement voucher belongs to securities and can only be processed once. Please keep it properly after receiving the reimbursement voucher.

　　Most stations have set up self-service ticket collection machines at the exit, and passengers who need to reimburse tickets can also take reimbursement vouchers when they leave the station.

　　How to return and change an e-ticket after purchasing it?

　　Railway department regulations: On the premise of transportation capacity, other trains within the pre-sale period can be changed more than 48 hours (excluding) before departure; Within 48 hours before the start of the train, other trains before the start of the train can be changed, and other trains between 24:00 on the day of the ticket date after the start of the train can also be changed, without changing the ticket on the next day or after the ticket date; After driving, passengers can still change their tickets to other trains on the same day, but they can only change their tickets at the ticket issuing station, and the tickets changed after driving cannot be refunded. Tickets that have been "changed to the station" will not be changed. If you change to another train more than 15 days before the start of the train within 48 hours to 15 days, and refund the ticket 15 days before the start of the train, you will still be charged a refund fee of 5%. If the date of arrival of the ticket is changed or changed in Spring Festival travel rush, the refund fee will be collected according to the standard of less than 24 hours before the driving time. E-tickets purchased by passengers through the railway ticketing channel by electronic payment can be changed and refunded through the 12306 website (including mobile APP) or the designated window of the station.