CCTV News:From July 18th to 21st, it was the time for more than 21,000 junior high school graduates in Yan ‘an City, Shaanxi Province to announce their senior high school entrance examination results and fill in their volunteers. After the results were announced, many candidates found that there was a big discrepancy between their English scores and their estimated scores, so volunteering for the senior high school entrance examination was interrupted. The local education department said that due to the lack of review, English scores were wrong.

　　The parents of the students said that the answer came out the next day after the exam. The child estimated the score, which was more than 70, and the final score was 51. I feel that the gap is a bit big.

　　Another student’s parents said that after her English score came down, she got a score of 60, and she estimated her own score of 80, and she usually got a score of 80.

　　After discovering this problem, I went to the school to report it. The class teacher said that I could write an application and go to the city to check it again.

　　When parents went to the local examination center to reflect their problems, they found that many students had doubts about their English scores. The published results differ from the child’s estimated results by 20 to 40 points.

　　Li Jinke, deputy director of Yan ‘an Education Bureau, said that after the senior high school entrance examination this year, some of our candidates asked to check the papers. After manual review, we found that the candidates were right. This is the problem of our marking work.

Marking screen

　　The education department of Yan ‘an replied that the problem occurred when scanning the candidates’ English answer sheets, and a test paper scanner failed, which led to incomplete recognition of some candidates’ answer sheets and missed judgments, and some students lost points.

Marking screen

　　According to the relevant regulations of the local examination, after all the scanning work is finished, the relevant personnel should proofread and correct the input data to ensure the integrity and accuracy of the data. In this regard, Yan’ an Admissions Examination Management Center said that they handed over the proofreading and re-examination work to a third-party unit that provided marking technical services.

　　Because of the regulatory obligation, Yan ‘an Admissions Examination Management Center conducted a random inspection of some examination papers.

　　The reporter tried to contact the person in charge of Xi ‘an Guanyu Technology Co., Ltd., a third-party unit providing marking technical services, but the phone of the person in charge of the company was always turned off.

　　From July 19th to 22nd, the Yan ‘an Municipal Commission for Discipline Inspection, the Municipal Examination Management Center and other units organized staff to re-grade and re-examine the objective questions of all candidates and all examination papers, and found that there were 3,252 differences in English scores, and there were no mistakes in other subjects.

　　At present, the local authorities have announced the results after the review and organized students to fill in their volunteers.

　　The chief of the senior high school entrance examination department of Yan ‘an Examination Management Center was dismissed because of the mistakes in the results of the senior high school entrance examination. On the 27th, the local discipline inspection and supervision organs started the accountability procedure. In addition, for Xi’ an Guanyu Technology Co., Ltd., a third-party unit that provides marking technical services, after deducting all the service fees for this marking, the education department will investigate the responsibility of the enterprises involved according to law.

　　Xinhuanet Beijing April 22nd (Wang Ying) Today is the 49th Earth Day. Protecting the earth’s environment and protecting the common home have attracted much attention. There is only one earth for human beings. How can we cherish our blue home? These little efforts in life make it easy for us to add green to the earth.

　　Turn off the lights without wasting power resources.

　　Due to negligence or trouble, many people often forget to turn off the lights or power in their lives. At present, 60% of the electricity used in our life depends on burning coal, and 400 grams of coal is burned for every kilowatt hour. Burning coal not only consumes the earth’s resources, but also produces a lot of carbon monoxide, sulfur dioxide, nitrogen dioxide and dust, which seriously pollutes the environment. Develop the habit of turning off the lights at will, and unplug the power supply for unused electronic equipment in time, which can not only save electricity, but also protect natural resources.

　　Green and low-carbon travel is environmentally friendly and healthy.

　　In recent years, the concept of green and low-carbon travel has been deeply rooted in people’s hearts. In daily life, if you are a car owner, if conditions permit, you can try to walk, ride a bike or take public transport to reduce the use of motor vehicles. When the weather is fine, you can also go outdoors for cycling and walking, which not only exercises your body, relaxes your body and mind, but also reduces energy consumption.

　　Save paper to make the forest more lush.

　　In daily work and life, the consumption of paper is amazing. As we all know, paper is made of trees. The more paper is consumed, the more the number of trees decreases. Save paper from scratch, such as printing documents can be double-sided; Used paper can be used in reverse; Use paper reasonably and refuse to use it excessively (such as pumping paper and toilet paper); Put a handkerchief in your pocket to reduce the use of paper towels.

　　Use less plastic bags to protect soil and atmosphere.

　　The pollution of plastic bags to soil is self-evident. To protect the global environment, we should reduce the use of plastic bags and keep cloth bags or reusable shopping bags when going out. At the same time, use disposable things (such as disposable bowls, chopsticks and cups) as little as possible.

　　Garbage sorting makes the living environment fresher

　　We produce a lot of garbage every day, and disorderly mixing not only leads to the spread of odor, but also pollutes soil and groundwater. In recent years, garbage classification has been widely advocated, and we should also respond positively in daily life, separate waste, make use of existing manufacturing capacity, recycle recycled products, and turn waste into treasure.

　　Save water, the blue planet can’t lose a drop.

　　A dripping faucet wastes 1 to 6 liters of water a day, and a leaky toilet wastes 3 to 25 liters of water a day. Water resources are not inexhaustible. To save water, we should start from the dribs and drabs of life (washing, bathing, cooking, washing cars, washing clothes, etc.). For a simple example, the flushing toilet is the key equipment for household water use. In the past, many families directly discharged the wastewater, but now many people began to keep the wastewater for flushing the toilet.

　　Participate in planting trees to add more green to the earth.

　　A 50-year-old tree produces oxygen worth about $31,200. Absorbing toxic gases and preventing air pollution is worth about $62,500; Increase the soil fertility value by about $31,200; Water conservation is worth $37,500; Providing breeding grounds for birds and other animals is worth about $31,250; Resulting in protein worth $2,500. Excluding the value of flowers, fruits and wood, the total value is about $196,000. In life, take part in more tree planting activities to add more green to the earth.

　　Buying energy-saving appliances saves more than electricity bills.

　　According to relevant data, under the same wattage, an energy-saving lamp saves 80% more energy than an incandescent lamp, prolongs its average life by 8 times, and radiates only 20%. This is just a light bulb. If we replace all the high energy-consuming appliances in our home with energy-saving appliances, or buy energy-saving appliances directly, we can not only save electricity expenses, but also reduce electricity consumption.

1905 movie network news On November 20th, director Chen Kaige was invited to attend the film academic observation jointly organized by the Academic Affairs Office of Beijing Film Academy and the director department, and shared the film from scratch with the teachers and students present after the screening. More than 700 seats in the standard screening hall were packed, and the teachers and students in the school cherished the opportunity of face-to-face communication with director Chen Kaige.

　　　

In the post-screening exchange, Chen Kaige not only sincerely thanked the creative team of that year for "all their great contributions"; I also talked with you about the wonderful past that Leslie Cheung was Cheng Dieyi, and frankly said that "this experience is only this time"; He also expressed his concern and support for young creators, bluntly saying that "the film festival is not only a promised place for movies, but also an inspirational place representing youth and hope", and he hoped that the film festival could focus more on young creators.

　

Sincerely thank all the founders for sighing that Leslie Cheung has given us the only experience.

　　　

After the academic observation and screening of the film Farewell My Concubine, the film director Chen Kaige took the stage to share his feelings with all the teachers and students. Thanks to the hundreds of staff members who fought together in those years, especially Gu Changwei and Tao Jing, the alumni of the same session directed by Chen Kaige, "Photographers and sound recorders were very young at that time, but they created such magnificent images and powerful voices", as well as assistants and collaborators at that time, Zhang Jinzhan, Bai Yu, artist Zhanjia Yang and composer Zhao Jiping, "all made great contributions". ZhangFeng yi, one of the leading actors, is a leader in the performance department of Class 7 and Class 8 of Nortel. Director Chen Kaige highly praised his performance, saying that "his Duan Xiaolou is wonderful" and was moved by Mr. ZhangFeng yi’s dedication in filming.

　Director Chen Kaige also talked with you in more detail about the origin of filming, from being invited twice by producer Feng Hsu at Cannes International Film Festival to having various exchanges with original author Li Bihua. He not only gave Feng Hsu the first credit for Farewell My Concubine, but also praised Li Bihua as "the mother of Farewell My Concubine, and her novels laid an excellent foundation for the film" and "man of great talent, fantastic ideas". Li Bihua, as one of the screenwriters, also traveled from Hongkong to Beijing during the script creation stage to participate in the exchange and discussion between director Chen Kaige and another screenwriter, Reed. One of director Chen Kaige’s creative habits is to communicate with the screenwriter for a long time in the script stage, give a big outline for the characters, plot and story direction, and then discuss with the screenwriter, and finally realize it.

Especially in Farewell My Concubine, the time has been extended to 50 years, and the script structure is very complicated. In about half a year, director Chen Kaige and two screenwriters, Li Bihua and Reed, went through the process of affirmation, negation and reaffirmation. There is no routine, only the understanding and confirmation of the characters. After the first draft of the script was written, Reed took a pen and asked Chen Kaige to draw a circle in the satisfied scenes. If he was not satisfied, he would revise it again. After reading it, Director Chen Kaige only drew a few circles in the first draft, and then took everyone into a new round of discussion and revision. This manuscript is still precious. The script has been polished over and over again, and it is constantly enriched and perfected. Especially at the end of the script, Chen Kaige emphasized that the ending of the two people meeting in the bathroom in Hong Kong has no power. Only letting Cheng Dieyi follow the pace of Yuji’s fate is the only reasonable treatment that conforms to the character’s character logic.

　　

　In the actor’s part, Chen Kaige naturally talked about Leslie Cheung along the role of Cheng Dieyi, and what Chen Kaige always remembers is his first meeting with Leslie Cheung — —

　　　　

"The first time I met Leslie Cheung was when the first draft of the script was not finished. I have to tell him this story orally. Ms. Feng Hsu made arrangements for meeting in advance at the coffee shop of Mandarin Hotel. In the future, he jumped down from the same building. He is very gentle and quiet, and I speak in a hurry, for fear that we will have a language barrier. I speak Mandarin, and he is an actor who speaks Cantonese. I’m afraid what I said won’t impress him. I have also said on other occasions that he smokes a lot and his fingers are shaking all the time. In the process of speaking, I was skeptical and psychologically repulsive, so I asked myself, how do I know that he is the right person to play Cheng Dieyi? I don’t even know if he is a good actor. My story happened in China, and he is a Hong Kong person. Can he understand such characters and stories? And here I am, madly telling a story that may be rejected.

He never spoke, just listened, sometimes he looked up at me, and sometimes he didn’t look at me. But when I finished speaking, it suddenly dawned on me that he was Cheng Dieyi. Because I think he is like a person sitting in the bow of this story ship. After the ship moves, the lakes and mountains are changing all the time, and these light, shadow and water waves all reflect on his face. I don’t want to say that he is acting, but he is following Cheng Dieyi closely, approaching him, expressing him and loving him in a very subtle way. At this time, he stood up and shook hands with me and said,’ Thank you for telling me the story. I am Cheng Dieyi.’ This is a hair-raising moment. "This also made Chen Kaige identify with Leslie Cheung — — This is the only experience.

　

Looking back, I hope the film festival will pay attention to young people and create new possibilities.

　　

After the film Farewell My Concubine was born, it won the Palme d ‘Or Award at the 46th Cannes International Film Festival in 1993, and won the Golden Globe Award for Best Foreign Language Film in the United States and two nominations for Best Foreign Language Film and Best Photography at the Oscars the following year. It was rated as one of the 100 best films in the world by Time Magazine, which has produced great international influence.

　　　

From Farewell My Concubine, Chen Kaige, the director, fought in major film festivals with his works in his youth, and the film festivals did give him honor and support. In Chen Kaige’s view, a good film festival "is full of charm and becomes the hall that filmmakers all over the world yearn for because it is unknowable." "You don’t know what kind of movie form a new trend will run out, and the new possibilities that keep emerging surprise you." Therefore, the film festival "is not only the promised land of movies, but also an inspirational place representing youth and hope". Chen Kaige believes that film festivals and professional organizations such as China Film Directors Association should pay more attention to those "young people who are happy, confused, miserable and give up everything for movies" and let them stand on the podium.

　　　

Director Chen Kaige’s sharing touched the teachers and students of Nortel who were present. In the subsequent interactive session, Chen Kaige answered the questions raised by the students in the audience one by one, and his serious and professional attitude moved people.

　　Bright picture

　　[educational perspective]

　　The epidemic has caused many inconveniences in finding jobs.

　　For most college students who will graduate in 2020, COVID-19, an unfamiliar word, will be engraved in their memories along with their tortuous job hunting experience. Because of the development of the epidemic in COVID-19, in order to protect students’ health and life safety and prevent the spread of the epidemic, the national education administrative departments and universities have taken emergency measures to limit the flow of personnel, and all kinds of campus recruitment activities have been suspended.

　　According to the practice of previous years, the coming March and April was originally the peak period for fresh college students to apply for jobs and sign contracts, but because of the epidemic, the employment and recruitment activities of college students were silent this spring.

　　The superposition of all these unfavorable factors undoubtedly affects the job selection of college graduates and the selection of talents by employers, which invisibly increases the pressure of college students’ employment.

　　For China’s economic development, the impact of the COVID-19 epidemic on the economy is bound to have a chain reaction, which will be transmitted and reflected in the employment sector — — Not only the temporary communication difficulties between graduates and enterprises and the inability to carry out recruitment activities, but also the demand for employers may be reduced. Of course, some industry sectors, such as medical and health care, environmental engineering, chemical technology and other employment needs are likely to increase.

　　The interview and employment pressure of job-seeking students has increased sharply. The silence in March and April, the peak of job hunting, dealt a heavy blow to college students’ employment signing. Because some students and employers have drawn up their initial intentions and need to go to the employer for an interview, but now the unit can’t operate normally, students can’t go out, and the recruitment and interview plans of some companies have also changed, and students are in a dilemma.

　　Stuck by the time limit, students who are pursuing further studies are in a dilemma. The postponement of the re-examination of the postgraduate entrance examination has a great influence on students. The uncertainty of whether they can pass the initial examination and whether they can be admitted after the re-examination makes most postgraduate students anxious, fearing that they may miss favorable employment opportunities after falling out of the list.

　　At the same time, taking into account epidemic prevention and employment, colleges and universities are facing multiple tests. Up to now, due to the pressure of economic adjustment, the employment rate of graduates who originally signed up to implement employment units is not optimistic. The arrival of the epidemic has made colleges and universities more pressure on epidemic prevention and teaching adjustment under the new situation than before, and the pressure on subsequent employment guidance has undoubtedly increased accordingly. The impact and impact of these pressures on local colleges and universities with the majority of local students will be less than those with scattered students’ origin and employment destination.

　　To cope with the pressure of employment, take many measures to promote Qi Li.

　　Employment must be promoted by the government, universities, employment enterprises and units, giving full play to their respective advantages in resources, channels and experience. As for the universities directly facing the above employment pressure, how to deal with this year’s new situation?

　　Colleges and universities should not panic when they serve college students’ employment under pressure.At present, we can see that under the decisive and correct decision-making and leadership of the CPC Central Committee, the understanding of COVID-19 has gradually deepened, and the fight against the epidemic has achieved initial results. The confirmed cases and suspected cases in high-incidence areas have been running at a low level, and the epidemic situation in most areas has been effectively controlled. I believe that with the support and encouragement of various supporting policies of the state, all economic construction activities will be carried out in an orderly manner. This is the biggest good news for economic activities directly related to employment.

　　College students start job hunting and employment rationally and calmly.Then, after the epidemic is controlled, the employment activities of college students that have been temporarily suspended will be restarted, and the suppressed demand for employment will be released again. Therefore, for colleges and graduates, they should gradually become rational, sober and brave from the initial panic, anxiety and sorrow, and there is no need to panic at all. They should have full confidence and calmly and objectively carry out the employment work during the epidemic period according to the arrangement of the national education administrative department.

　　Enterprises should promptly strengthen the organization of online employment recruitment activities.Before the epidemic has been completely controlled, in order to prevent large-scale gathering of people, the on-site recruitment activities of various college graduates have been suspended. In this case, colleges and universities should vigorously promote the development of online employment activities, and guide more enterprises to organize more online recruitment activities in a planned way to provide graduates with job opportunities; Students can get job information and enjoy online employment services by browsing national and provincial employment platforms, university employment networks and social recruitment websites.

　　Multi-party cooperation to explore innovative employment channels.Colleges and universities should take the initiative to coordinate relevant parties and further organize and implement grassroots projects such as the special post teacher plan, the university student village official, the three supports and one support, and the university student volunteer service plan for the western region; Encourage college students to join the army and serve national defense; Further implement preferential policies such as tuition subsidy for grassroots employment and encourage graduates to work and start businesses at the grassroots level; Establish a docking platform for school-enterprise cooperation and strengthen the docking of talent supply and demand in key areas, major projects, major projects and important fields; Further explore the employment opportunities created by the deep integration of the Internet, big data, artificial intelligence and the real economy, and support graduates to achieve multi-channel employment; Call on employers to hold campus job fairs, take recruitment tests exams, receive graduates’ resumes and practice training through the Internet and other more flexible ways.

　　Focus on strengthening the focus on helping students from difficult families.Colleges and universities must actively design and provide one-on-one assistance to poor family graduates, physically disabled graduates and other groups, and carry out targeted job promotion. It is urgent to form a team of relevant university leaders, fully grasp the latest trends of students, regional economy and professional fields, open a hotline for employment consultation and help, and develop a number of online employment guidance courses to do a good job in promoting graduates’ employment, enterprise docking and psychological counseling.

　　The epidemic will eventually pass. As long as all parties face it confidently, calmly, optimistically and scientifically, with the overall victory in the fight against the epidemic, the employment situation of college graduates in 2020 will certainly improve and usher in "spring"!

　　 (Author: Zong Cheng, a postdoctoral fellow at China Academy of Educational Sciences)

　　BEIJING, Beijing, June 14 (Reporter Du Yan) Today, the Beijing Municipal Bureau of Human Resources and Social Security released a centralized adjustment plan for relevant social security benefits in Beijing in 2019, including pensions for enterprise retirees, basic pensions for urban and rural residents and welfare pensions, and regular treatment for work-related injury insurance, benefiting nearly 3.5 million people in the city.

　　Beijing issued a centralized adjustment plan for social security benefits in 2019, including pensions for enterprise retirees, basic pensions and welfare pensions for urban and rural residents, and regular treatment for work-related injury insurance. Photo courtesy of Beijing Human Resources and Social Security Bureau

　　Pensions for retired employees were paid in place on June 15th.

　　According to national requirements, since January 1, 2019, Beijing has continued to adjust the basic pension for enterprise retirees (including those who have retired and retired), with an increase of about 5%. After the adjustment, the per capita growth will be around 220 yuan, and the average pension level will reach 4,157 yuan per month, which is the 27th consecutive increase of enterprise retirees’ pensions in Beijing.

　　It is understood that the basic old-age insurance for enterprise employees in Beijing operated smoothly in 2018. In that year, the fund income was 234.24 billion yuan, the expenditure was 146.39 billion yuan, and the balance was 87.85 billion yuan.

　　This adjustment is aimed at retirees who have gone through retirement procedures and received monthly pensions before the end of 2018. It is expected to benefit 2.57 million people, and the pensions will be reissued from January this year and distributed to the retirees of enterprises on June 15.

　　It is reported that this adjustment will ensure that those with low level of treatment can appropriately increase the basic pension by adopting the way of high-profile for the lowest and low-key for the highest. At the same time, in order to give consideration to fairness, if a few retirees are lower than the next file after adjusting their pensions in absolute amount, the difference will be made up.

　　Appropriately tilt to senior retirees.

　　For retirees with early retirement time and older age, since 2007, Beijing has been moderately inclined to senior retirees when adjusting the basic pension for enterprise retirees. In 2019, we will continue to adhere to this practice, and the senior retirees who have reached the age of 65 or above before the end of 2018 will once again enjoy the four grades of preferential policies from 40 yuan to 70 yuan after adjustment according to the above-mentioned basic pension adjustment methods. That is, retirees aged 65 to 69 will increase their 40 yuan every month; 70 to 74 years old, each person will increase 50 yuan every month; Each person aged 75 to 79 will add 60 yuan every month; 70 yuan will be increased every month for each person over 80 years old.

　　On this basis, for retirees over 65 who have paid for 30 years, the 5 yuan will be increased every month, so as to reflect the further preference for retirees with early retirement time, continuous service and long payment period.

　　Beijing issued a centralized adjustment plan for social security benefits in 2019, including pensions for enterprise retirees, basic pensions and welfare pensions for urban and rural residents, and regular treatment for work-related injury insurance. Photo courtesy of Beijing Human Resources and Social Security Bureau

　　Separate adjustment of retirement benefits for old workers who participated in revolutionary work before the founding of New China.

　　At present, the old workers who participated in revolutionary work before the founding of New China are generally over 80 years old, and the state stipulates that they can enjoy 100% retirement benefits. This adjustment will still be made according to the previous year’s method, that is, those who participated in the revolutionary work from July 7, 1937 to September 2, 1945 will receive an increase of 365 yuan per person per month; Those who took part in revolutionary work from September 3, 1945 to September 30, 1949 received an increase of 335 yuan per person per month. On the basis of the adjustment of the above two standards, they also enjoy the preferential policy for senior retirees, and this adjustment is generally increased by 405 to 440 yuan/month.

　　At the same time, it is guaranteed that the retired military cadres, former industrial and commercial personnel and senior professional and technical personnel of enterprises will not be lower than the average level of pensions in the city after adjustment. If the basic pension of the above-mentioned population is lower than the adjusted average pension level of the whole city of 4157 yuan/month, it will be replenished to the average level. At the same time, senior retirees who have reached the age of 65 or above before the end of 2018 also enjoy the preferential policy for senior retirees.

　　According to the national regulations, those who retire from Beijing institutions before the end of 2018 will also adjust the basic pension according to the combination of quota adjustment, hook adjustment and appropriate tilt, and will be paid in place before the end of June.

　　More than 880,000 urban and rural residents have increased their pensions in 100 yuan every month.

　　According to national requirements, Beijing will continue to implement the normal adjustment mechanism of basic pension and welfare pension in 2019. From January 1st this year, these two pension standards will be adjusted, and the 100 yuan will be increased per person per month for the groups enjoying basic pension and welfare pension. This treatment adjustment has benefited 888,800 urban and rural residents and is expected to be distributed before the end of June.

　　According to reports, those who have received the basic pension of urban and rural residents’ basic old-age insurance and the old-age security welfare pension before December 31, 2018 will adjust the old-age security treatment standard for urban and rural residents from January 1, 2019, and increase the 95 yuan per person per month; In order to further reflect the preferential policy for the elderly, 10 yuan will be added to those who have reached the age of 65 or above before December 31, 2018. The per capita basic pension for those who have received benefits has reached 810 yuan, and the per capita welfare pension has reached 725 yuan.

　　In addition, since January 1, 2019, those who are eligible to receive basic old-age insurance benefits for urban and rural residents on a monthly basis will have a basic pension standard of 800 yuan per person per month; The old-age security welfare pension standard is 715 yuan per person per month.

　　Continue to adjust the regular treatment of industrial injury insurance.

　　According to the regulations of the state, since 2001, the disability allowance for those who have been disabled due to work-related injuries and the pension for the dependent relatives of those who have died due to work have been adjusted year by year in Beijing.

　　This year, Beijing will continue to adjust the regular treatment of work-related injury insurance. The scope of adjustment is for work-related injuries (excluding retirees receiving basic pensions) who enjoyed disability allowance before December 31, 2018 (inclusive), and workers and deceased people who enjoyed the pension for supporting relatives. It will benefit 15,000 people and will be implemented from January 1, 2019. The specific adjustment scheme is as follows:

　　According to the level of disability, each person will increase each month: the first level of disability will increase by 380 yuan, the second level of disability will increase by 360 yuan, the third level of disability will increase by 340 yuan, and the fourth level of disability will increase by 320 yuan. The employing unit shall increase the disability allowance for the five or six injured workers who have not arranged for work, and the increase per person per month shall not be lower than that in 200 yuan.

　　Adjust the pension for dependent relatives. The adjustment of the pension for dependent relatives of workers and deceased persons will increase 200 yuan per person per month. (End)

　　Xinhua News Agency, Beijing, July 17th Title: Answers written between green mountains and green waters — — Summary on the Effect of Ecological Environment Protection since the 18th CPC National Congress

　　Xinhua news agency reporter

　　Ecological prosperity leads to civilized prosperity. Entering a new era, the development of ecological civilization has become a compulsory question.

　　This is an answer sheet written between green mountains and green hills, and it is also an answer sheet written in the hearts of the people — —

　　Since the 18th National Congress of the Communist Party of China, under the guidance of the CPC Central Committee with the Supreme Leader as the core and under the scientific guidance of the Supreme Leader’s ecological civilization thought, the whole party and the people of the whole country have adhered to Lucid waters and lush mountains are invaluable assets’s idea, strengthened the ecological environment protection in all directions, regions and the whole process, and created an ecological miracle and a green development miracle that attracted worldwide attention.

　　The sky is bluer, the mountains are greener and the water is clearer: the people’s sense of acquisition, happiness and security has been significantly enhanced.

　　In midsummer, Yani National Wetland Park. Under the bright sunshine, the winding Niyang River is sparkling, and the sandbars in the river are full of green trees.

　　"The air is fresh and the environment is beautiful. It is very happy to live here." Yang Jiram, a villager living in Liding Village, Bayi District, Linzhi City, Tibet, who lives next to the wetland, lamented that it has changed a lot, and it is no longer a barren grass beach that dug sand and quarried stones many years ago.

　　A corner of Yani National Wetland Park (photo taken on April 7). Xinhua News Agency reporter Nie Yishe

　　At that time, there was little vegetation and serious desertification. Whenever there was a sandstorm, I couldn’t keep my eyes open. Until 2009, Linzhi City began to implement wetland protection and restoration projects, and surrounding villagers participated in sand prevention and afforestation, and the scenery here gradually changed.

　　The change of Yani Wetland is a vivid microcosm from the grassland beach to the park where birds prey on Fangzhou, which shows the solid pace of China’s continuous promotion of ecological environment protection in the new era.

　　Once upon a time, smog was frequent, dust was rampant, and rivers were black and smelly … … In 2012, China’s total economic output accounted for about 11.5% of the world, but its energy consumption per unit GDP was 2.5 times the world average. Development has reached a fork in the road that must be transformed.

　　Since the 18th National Congress of the Communist Party of China, the CPC Central Committee with the Supreme Leader as the core has taken the construction of ecological civilization as an important content to promote the overall layout of the "five in one" and the coordinated promotion of the "four comprehensive" strategic layout, and has made unprecedented efforts to grasp the construction of ecological civilization. The 19th National Congress of the Communist Party of China listed "the tough battle against pollution" as one of the three tough battles to build a well-off society in an all-round way.

　　Implementing the decision-making and deployment of the CPC Central Committee, various localities and departments have adopted a series of practical measures to help fight the tough battle against pollution.

　　Comprehensively rectify scattered polluting enterprises and clusters and accelerate the elimination of backward production capacity; The construction of urban sewage pipe network has been rapidly promoted, and the sewage treatment capacity has been continuously improved; Clean heating transformation reduces loose coal pollution, and renewable energy develops rapidly … … The quality of China’s ecological environment has improved significantly.

　　The sky that was once shrouded in smog was gradually polished. In 2022, the proportion of days with excellent air quality in cities at prefecture level and above will reach 86.5%, and the proportion of days with heavy pollution will be reduced to less than 1% for the first time.

　　The quality of water environment has undergone a turning point. In 2022, the proportion of excellent sections of surface water quality in China rose to 87.9%.

　　More and more green is spreading in the mountains and rivers. China’s forest area and volume have achieved double growth. Exquisite street corner parks allow citizens to enjoy a better life in the "ecological blank".

　　A profound change in development mode: promoting the coordination and unity of economic and social development and ecological environment protection

　　Entering Yucun Village, Anji County, Zhejiang Province, the rolling mountains, flowing water and green bamboo have attracted countless tourists.

　　More than 20 years ago, due to the development of "stone economy", the mountains in Yucun became "bald light" and the water became "soy sauce soup". Yucun people, who have learned from their mistakes, have shut down mines and cement plants one after another to develop a "beautiful economy."

　　In August, 2005, the supreme leader, then secretary of Zhejiang Provincial Party Committee, visited Yucun, and after learning about Yucun’s practice, he evaluated "brilliant move" and put forward "Lucid waters and lush mountains are invaluable assets" clearly for the first time.

　　Since the 18th National Congress of the Communist Party of China, this concept has led to profound changes in the vast land of China.

　　Yibin, "the first city in the Yangtze River". Minjiang River and Jinsha River meet here.

　　Standing in Sanjiangkou and looking north, it used to be Yibin Riverside Industrial Zone within 5 kilometers. Yibin Tianyuan Chemical Plant, which was founded in 1943, was less than 100 meters away from the Yangtze River coastline.

　　Today, on the banks of the Yangtze River, the former factory building has turned into the Yangtze River Park. In the distance, the newly established Sanjiang New District is changing with each passing day. Tianyuan Chemical has extended its industry to new chemical materials and new energy battery materials and embarked on a new industrial track.

　　Through continuous exploration and practice, all localities have changed their development ideas, gradually embarked on a road of coordinating environmental protection with economic development, and made solid progress in green, circular and low-carbon development.

　　In order to better protect the environment, we will speed up the improvement of diversified ecological compensation mechanisms in many places, so that good mountains and rivers and good ecology will become "valuable treasures" for common protection.

　　Since the 18th National Congress of the Communist Party of China, China’s economic development and ecological environment protection have been more coordinated, and the space for green development has been further expanded.

　　While the quality of the ecological environment has obviously improved, the total economic output has jumped to 120 trillion yuan, and the per capita GDP has remained above 12,000 US dollars for two consecutive years.

　　Green indicates the future: strive to build the modernization of harmonious coexistence between man and nature

　　Not long ago, the staff of the Reserve Administration of Muling Forestry Bureau Co., Ltd., Longjiang Forest Industry Group, once again found a clear image of the wild Amur tiger "Wandashan No.1" in the forest area through the field infrared camera during routine patrol.

　　Rare wild animals and plants are full of vitality between green waters and green mountains. Behind this is China’s unremitting efforts to strengthen biodiversity protection and continuously promote the harmonious coexistence between man and nature.

　　Since the 18th National Congress of the Communist Party of China, a series of fundamental, pioneering and long-term green development systems have been solidly promoted — —

　　Major ecological projects such as the Three-North Shelterbelt and Natural Forest Protection have been further promoted. In the past 10 years, about 1.02 billion mu of afforestation has been completed in China, and the green map has been continuously expanded.

　　In the ten years to 2019, the area of desertification and desertified land in China decreased by 50,000 square kilometers and 43,300 square kilometers respectively. Xinjiang, as a province with the largest desertification and desertification area in China, has achieved "double reduction" of desertification and desertification land area for the first time.

　　The construction of a nature reserve system with national parks as the main body has been accelerated, and the construction of a national botanical garden system has taken important steps to jointly promote the formation of a relatively complete biodiversity protection system.

　　The first batch of national parks handed over eye-catching "transcripts": Sanjiangyuan National Park realized the overall protection of the sources of the Yangtze River, the Yellow River and the Lancang River; The Giant Panda National Park has opened 13 ecological corridors in giant panda areas, protecting more than 70% of wild giant pandas. Many new species, such as the rain god horned toad, have been discovered in Wuyishan National Park … … China is building the world’s largest national park system.

　　The system of river length, lake length and forest length has been fully established, and rivers, lakes, forests and grasslands have exclusive guardians.

　　Ecological civilization is a common cause for the people to participate in and build together. From "CD Action", saving water and paper, to garbage sorting and bidding farewell to disposable items, a green and low-carbon lifestyle has become a new social trend.

　　As a big country with a population of more than 1.4 billion, China’s ecological civilization construction has also attracted the attention of the whole world.

　　Actively promote the signing, entry into force and implementation of the Paris Agreement, and announce that carbon dioxide emissions will peak by 2030 and carbon neutrality will be achieved by 2060 … … Under the guidance of the supreme leader’s ecological civilization thought, China’s actions to protect the ecological environment have been highly affirmed by the international community.

　　The new development stage puts forward higher requirements for the construction of ecological civilization. Report to the 20th CPC National Congress, the Communist Party of China, proposed that we must firmly establish and practice Lucid waters and lush mountains are invaluable assets’s ideas and plan development from the height of harmonious coexistence between man and nature.

　　On the new journey, under the strong leadership of the CPC Central Committee with the Supreme Leader as the core, we will join hands with one heart and make unremitting efforts, and we will surely gather more majestic power and build a harmonious and symbiotic modernization between man and nature. (Reporter Hu Wei, Yu Qiongyuan, Tian Jinwen, Luo Fei)

　　China Rural Network News (Reporter Jiang Wenlong, Zhu Haiyang) The landing of super typhoon "Likima" has had a great impact on Zhejiang’s economy. According to the latest statistics, as of 8: 00 on the 11th, the affected area of crops in Zhejiang Province was 173,000 hectares, with a total harvest of about 22,000 hectares, 34,000 houses damaged due to the disaster, and the direct economic loss was more than 14.57 billion yuan. At present, the Zhejiang Provincial Department of Agriculture and Rural Affairs has issued a notice, demanding that all efforts be made to resume agricultural production after the typhoon.

　　Previously, Zhejiang has released agricultural disaster prevention and mitigation technical measures such as planting, animal husbandry and fishery. In order to effectively strengthen the guidance service and strengthen the implementation of technical measures, all parts of Zhejiang are coordinating relevant forces, selecting a group of people with familiar business and excellent skills to form a disaster relief guidance group, and rushing to the scene at the first time to investigate and understand the disaster situation, visit and sympathize with the affected farmers and agricultural production and operation entities, and help solve practical difficulties in agricultural production.

　　Zhejiang requires that all localities should use seeds, pesticides, fertilizers, disinfectants, vaccines and other reserve materials in time according to the disaster situation and demand, coordinate and organize the transfer of agricultural production materials between regions in time, and give priority to ensuring the supply of agricultural disaster relief materials. If the affected fields need to replant vegetables and other crops, it is necessary to coordinate and organize relevant seedling enterprises, pay close attention to breeding, and do a good job in docking seedlings.

　　The reporter learned that local agricultural disaster relief guidance groups have gone to the front line of disaster relief. On the 10th, technicians from Yueqing Agriculture and Rural Bureau went to Nanyue Egg Duck Breeding Community to guide the post-disaster recovery work, and went to the fields of farmers insured by policy agricultural insurance to check the disaster situation. Technicians from Deqing County Agricultural and Rural Bureau visited agricultural producers such as aquatic products, orchards and shrimp farming to survey and guide the response of agricultural typhoon prevention; Agricultural technicians from Xiangshan County Agriculture and Rural Bureau went to Dingtang Town Elemental Egg Duck Breeding Base and Shipu Town Grape Planting Base to provide guidance on post-disaster recovery.

　　The reporter learned that the typhoon node was special and had a great impact on fishery production in Zhejiang. Zhejiang Fishery Mutual Insurance Association has organized forces to rush to the disaster-stricken sites all over the province for the first time to collect survey information and statistics on damage data. Pacify members’ anxiety, and do a good job in claims settlement and service in post-disaster fishing areas. On the evening of the 9th, the Provincial Institute of Marine Fisheries dispatched 15 experts overnight to form a disaster relief expert guidance group, especially for Yueqing and Dongtou, which were seriously affected by the disaster, to visit and inspect the relevant breeding and seedling raising bases and enterprises on the spot, and to assist the local agricultural and rural departments to carry out disaster relief technical guidance. (Photo by: Zhejiang Provincial Department of Agriculture and Rural Affairs)

Special topic: Wenchuan earthquake in Sichuan

　　Yesterday was the first small holiday after the Wenchuan Earthquake. The sky is raining, and the earthquake relief continues, but strings of zongzi, sachets, calamus and mugwort leaves convey a warm festive atmosphere in this cool weather. On the first day of the Dragon Boat Festival holiday, while many citizens were reunited with their families, many people chose to go out and enjoy the holiday. They relaxed their pent-up feelings during their travels and experienced the still beautiful Sichuan for themselves.

Yesterday morning, hundreds of married couples took photos in Hejiang Pavilion as a souvenir.

　　Yesterday was the first small holiday after the Wenchuan Earthquake. The sky is raining, and the earthquake relief continues, but strings of zongzi, sachets, calamus and mugwort leaves convey a warm festive atmosphere in this cool weather. On the first day of the Dragon Boat Festival holiday, while many citizens were reunited with their families, many people chose to go out and enjoy the holiday. They relaxed their pent-up feelings during their travels and experienced the still beautiful Sichuan for themselves.

　　Emei Mountain: The number of tourists increased year on year.

　　Yesterday, Emei Mountain Scenic Area received more than 5000 tourists. "Obviously better than our previous expectations." The relevant person in charge of Emei Mountain Scenic Area introduced. Among the tourists who came to Emei Mountain yesterday, self-driving tourists became the main force. According to the statistics of Emei Mountain digital monitoring system, the number of self-driving vehicles that came to Emei Mountain yesterday reached 1768.

　　Among them, self-driving cars from Chengdu accounted for half. "Many of them are to relax." It is understood that in addition, there are more self-driving cars from Chongqing and Zhejiang, as well as from surrounding areas such as Meishan. Wang Xiaoqing, a tourist from Chongqing, came to Mount Emei for the first time. After coming down the mountain, he said that Mount Emei was more beautiful than he expected.

　　Team tourism is also recovering. Yesterday, there were six teams coming to Emei Mountain, and three in Chengdu and Chongqing respectively. "Since we held the Chengdu-Yule Line Boutique Conference two days ago, the travel agencies in Chengdu have sent delegations every day." Emei Mountain Scenic Area said that they are very confident in the tourism market after the earthquake.

　　According to statistics, Mount Emei received a total of 5,000 tourists yesterday, a slight increase compared with the same period last year. The hotel occupancy rate is over 60% on average. It is expected that the number of tourists will reach its peak at the Dragon Boat Festival today.

　　Chengdu: Tourists enjoy the Dragon Boat Festival.

　　The first Dragon Boat Festival holiday forecast issued by Chengdu Holiday Office shows that the tourist attractions and attractions in Chengdu that are unaffected and fully open have attracted a large number of tourists. Huaxiang Rural Residence in Hongsha Village in Jinjiang District received 15,000 tourists, Huanglongxi in Shuangliu County received 12,000 tourists, and Wenjiang Northern Ecological Zone received 8,000 tourists. Although the number of tourists is less than the previous small holiday, the rapid start of the market has made these scenic spots even "unexpected".

　　It is reported that there are 65 scenic spots (spots) that have been opened and received tourists in Chengdu except Dujiangyan, Pengzhou and chongzhou city. The "Dragon Boat Festival" held in Shuangliu, Wenjiang, Qionglai and other districts (cities) and counties, such as blessing, setting off river lanterns and eating zongzi, as well as rural tours in the suburbs of the city, also attracted many tourists.

　　At the same time, the Law Enforcement Brigade of the Municipal Tourism Bureau went to the major travel agencies and scenic spots in the city to inspect the safety precautions and market order, and focused on setting safety warning signs and unblocked safety passages to ensure the tourism safety during the Dragon Boat Festival holiday.

　　Travel Agency: More people will visit Sichuan!

　　After the earthquake, many travel agencies in Sichuan closed down or were semi-closed. However, with the arrival of the Dragon Boat Festival, many travel agencies in Chengdu received their first business after the earthquake. "Although the amount is small, we see hope in it." A staff member of the Provincial Youth Travel Service introduced. Before the Dragon Boat Festival, guests kept calling for advice, which surprised them. It is understood that during the Dragon Boat Festival, many citizens in Chengdu also traveled to other provinces by participating in tour groups. These routes are mainly Yunnan, Guilin, Guizhou and East China. Although the number is small, the citizens’ willingness to travel has gradually increased, which has enhanced the confidence of travel agencies.

　　According to the analysis of a senior person in the tourism industry, the overall travel situation of the Dragon Boat Festival is definitely worse than that of previous years. There are three main reasons. First, yesterday happened to be the college entrance examination, and many parents had to accompany their children to take the exam; Second, the general rainfall yesterday affected people’s mood for traveling; Third, after the earthquake, many people want to go home to reunite with their loved ones and spend the holidays at home. He believes that with people’s lives on the right track, more people will be willing to travel. "With the joint efforts of everyone, more people will come to visit the still beautiful Sichuan!" (Reporter Tao Ying Intern Huang Lian)

CCTV News:The Spring Festival is coming, and it is the choice of many families to take family photos in the photo studio. The reporter recently visited the Beijing market and found that the passenger flow of many photo studios has increased significantly, and some places even have to make an appointment many days in advance.

Reporter:I am now in Dabei photo studio on Qianmen Street in Beijing. The staff told me that with the approach of the Spring Festival, more and more customers come here to take photos, especially the family photos are selling more and more hot.

Beijing consumers:Once a year, I added this family of five, and I took my parents with me. It was also the first time to take a photo with my baby.

Beijing consumers:Want to take a picture of her (mother) every year, (she) is a little nervous.

In the photo studio, the staff told reporters that in recent days, family photos, black and white and color headshots are still the main products in the store, and most customers are coming from this classic nostalgia.

Beijing consumers:We were born in the 1980s, and there weren’t many color photos at the beginning. It’s quite retro to bring children to take pictures.

Meng Qingyi, manager of Beijing Dabei Photography Front Store:At the end of the year, the passenger flow still increased. Usually, we take more than 200 photos (every day), but now we can take between 300 and 400 photos, mainly because we have more photos.

Reporter:Different from the traditional photo studio, we see more young people in this fast and fashionable photo studio in Xidan, Beijing. For them, taking a photo at the end of the year is the pursuit of a sense of ritual in life.

Beijing consumers:We want to shoot something academic, or something related to the New Year.

Beijing consumers:This suit is also suitable for the occasion, just in line with the new year atmosphere.

The reporter learned that with the continuation of Christmas and New Year’s products and the launch of family photo products in the Spring Festival, there are more choices of products in the photo studio at present. The price of a single person ranges from 300 to 500, and the daily reception volume has also increased by about 20% compared with usual.

Wang Xinwei, manager of a fast fashion photo studio in Beijing:Many customers choose to take a photo at the festival just to increase the sense of ceremony and send a circle of friends. Basically, every day is a full state, and weekends are full. The best sellers are Weiyang and Chiying in the national tide. Because it is red and Chinese style, customers will have more choices.

Published by:

Li Jun ‘an is a member of the Party Group of Zhengzhou Municipal Market Supervision Administration, a second-level senior sponsor and a spokesperson.

Zhou Fang, Head of Food Production Supervision Department of Zhengzhou Municipal Market Supervision Administration

Mao Lixin Deputy Secretary of the Party Committee of the Law Enforcement Inspection Detachment of Zhengzhou Municipal Market Supervision Administration

Luo Xiangyu Director of Zhengzhou 12315 Complaint Reporting Rights Protection Center

Deputy Secretary General of Zhengzhou Consumer Protection Association, Chen Xiaoyan

Moderator:

Yang Xin, Director of the Press and Publicity Department of Zhengzhou Municipal Market Supervision Administration

Time: March 10th, 2021 at 10:00.

Moderator Xin Yang

Friends of the press, distinguished guests,

Good morning!

Welcome to today’s press conference.

The annual "March 15th International Consumer Rights Day" is coming soon. This year, the theme of Consumer Rights Protection Year announced by China Consumers Association is "Protecting Safe and Smooth Consumption", which is intended to strengthen the supervision responsibility of government departments and make every effort to create a safe consumption environment. Around this theme, combined with the responsibilities of the market supervision department and the consumer association, our supervision department and the Municipal Consumers Association summarized the analysis report on the acceptance of consumer complaints and reports in 2020 and the development of law enforcement inspection in 2020, and announced it to the public.

First of all, let me introduce the leaders and guests attending today’s press conference:

Li Jun ‘an, member of the Party Group of Zhengzhou Municipal Market Supervision Administration, second-level senior sponsor and spokesperson; Zhou Fang, head of the Food Production Supervision Department of Zhengzhou Municipal Market Supervision Administration; Mao Lixin, deputy secretary of the Party Committee of the Law Enforcement Inspection Detachment of Zhengzhou Municipal Market Supervision Administration; Luo Xiangyu, director of the 12315 Complaint Reporting Rights Protection Center; and Chen Xiaoyan, deputy secretary-general of Zhengzhou Consumer Protection Association.

Also present at today’s press conference are friends from the central, provincial and municipal media. Welcome everyone!

Next, please invite Li Jun ‘an, a member of the Party Group of Zhengzhou Municipal Market Supervision Administration, a second-level senior sponsor and a spokesperson, to release an analysis report on the acceptance of consumer complaints and reports in 2020.

Li junan

Media friends:

Good morning everyone!

The Party Group of Zhengzhou Municipal Market Supervision Administration attaches great importance to the protection of consumers’ rights and interests. In 2020, according to the reform plan and work requirements of market supervision institutions, the Municipal Bureau established a new Zhengzhou 12315 Complaint Reporting Rights Protection Center. With the number of "12315", we provided market supervision consultation, complaint and report services to the outside world, and opened 30 telephone seats to provide 24-hour hotline service for consumers in our city throughout the year. At the same time, the Municipal Bureau focuses on serving people’s livelihood, insists on keeping integrity and innovation, and actively builds a consumer rights protection network. In all major enterprises and supermarkets in the city, a "consumer rights protection service station" has been established, and enterprises have been mobilized to actively solve "online consumption disputes", organized "safe consumption creation" activities, and promoted the commitment mechanism of "no reason to return goods offline". Through various efforts, the city’s consumer market has been further purified, the market consumption environment has been optimized, and the sense of gain and happiness in the consumer environment has been improved.

In 2020, the city’s 12315 system received 413001 consumer inquiries, complaints and reports, including 258168 inquiries, 81800 complaints and 73033 reports. 81,593 complaints were settled, with a settlement rate of 99.74%. The amount of disputes involved in the complaints was 334.1707 million yuan, and the amount of economic losses recovered was 72.5416 million yuan. 72,743 reports were completed, with a completion rate of 99.6%.

Judging from the way of acceptance, the 12315 hotline received 325195 consumer appeals this year, and it is still the main channel for complaint acceptance; The national 12315 Internet platform received 61436 consumer appeals, which was the second acceptance channel; The mobile client, WeChat, Alipay applet and mobile APP received 21,026 consumer appeals, and the receiving volume increased significantly. There were 5,344 incoming letters and other forms, and the proportion of receiving letters decreased compared with previous years, indicating that the trend of consumer complaints is developing in the direction of convenience, digitalization, networking and intelligence, and also embodying the advantages of "internet plus" government services.

Based on the summary analysis of hot issues of consumer complaints in 2020, it is mainly reflected in the following five aspects:

I. Complaints and reports on residents’ services and daily necessities

A total of 8959 such complaints and reports were accepted throughout the year. First, fitness and sports venues. The problems of recharging and refunding fees caused by the epidemic situation, such as not being able to operate normally, changing business address, leaving private education, etc., mainly include "it is easy to apply for a card, it is difficult to return the card", "closing the store and running away", "restricting consumption" and "standard terms". The second is clothing, shoes and hats. There are many disputes about return and exchange caused by inconsistent ingredients, quality defects, physical differences and after-sales service. The third is a cultural communication company. Tickets are sold online, but affected by epidemic control or other reasons, which leads to the cancellation of performances or disguised price increases, and it is difficult for consumers to refund tickets. The fourth is household items. The quality and specifications of the physical object are inconsistent with the samples, the goods are not delivered in time, and the appearance defects are difficult to return.

Second, food complaints and reports

A total of 8996 such complaints and reports were accepted throughout the year. First, frozen and quick-frozen foods. Problems such as foreign body, mildew and deterioration of food are relatively concentrated; Second, merchants fictionalize and exaggerate the efficacy of food. There are problems such as false propaganda and illegal propaganda; The third is the labeling of food packaging. There are problems such as incompleteness, failure to indicate the name and address of the factory, no production date and no production license number; The fourth is to order food online. Problems such as non-delivery, less delivery, non-payment and substandard hygiene of catering units.

Iii. Complaints and reports on vehicles

A total of 2728 such complaints and reports were accepted throughout the year. The first is the problem of car purchase and consumption. After the intention to buy a car, the merchant promised to get a refund, but in the end, it was impossible to get a refund, the consumer could not pick up the car within the promised time, and the 4s shop did not agree to change the model, which made it difficult for consumers to get a refund. The second is the issue of fees. After the repayment of the car by installment is completed, the problem of charging the handling fee for releasing the charge; The third is vehicle maintenance. During the warranty period, vehicle maintenance, on the grounds that there are no accessories, will not be repaired or buck passing, as well as the abnormal quality of the car after the three-guarantee sale.

Four, household appliances and communication equipment complaints.

A total of 2,874 such complaints and reports were accepted throughout the year. The first is the quality of household appliances. Purchase, installation and delivery of household appliances, quality or defects, and damage after use; The second is the after-sales service of household appliances. The main problems are no maintenance, lack of accessories, no return and other issues; The third is the distinction of after-sales responsibility. No "three guarantees" on the grounds of man-made damage and unclear definition of maintenance responsibility; Fourth, it is difficult to return communication equipment. It is suspected that the purchased mobile phone is a refurbished or second-hand mobile phone, and it is difficult to communicate and collect evidence and return it; The fifth is the problem of mobile phone accessories. Mobile phone repair and replacement of second-hand accessories, the use of counterfeit and inferior mobile phone accessories and other issues.

V. Complaints and reports on decoration and building materials

A total of 948 such complaints and reports were accepted throughout the year. Mainly reflected in the decoration materials and cabinets, doors and windows, furniture and other issues. The first is advertising. Merchants use absolute terms such as "best", "highest quality" and "leading technology" in advertisements, and use exaggerated propaganda and false propaganda such as "never fading", "nontoxic and environmentally friendly" and "antibacterial and breathable". The second is the issue of service commitment. After-sales service has problems such as deliberate delay or unreasonable refusal, failure to deliver goods on time, failure to install on time, failure to fulfill service commitments, etc. The third is product quality. There are some problems in building materials, such as unqualified quality, fake materials, fake and inferior quality, and excessive odor.

In order to effectively strengthen the protection of consumers’ rights and interests, and smooth the channels for reporting complaints, the Municipal Bureau has arranged to launch a special campaign to ensure safety and stability in the whole city in early March. Focus on key areas, key places, key units, key equipment and key areas to carry out centralized management, eliminate potential safety hazards and protect consumer safety. During the special action, the general public are invited to actively participate. If potential risks in the market consumption field are found, or infringement of consumers’ rights and interests is infringed, complaints can be made by calling the "12315" hotline; You can also report complaints through the National 12315 Internet Platform (www.12315.cn).

Dear friends, 2021 is the centenary of the founding of the Communist Party of China (CPC), the first year of the 14th Five-Year Plan, and a crucial year in the process of the modernization of Zhengzhou as a national central city. At present, it coincides with the National People’s Congress and the "March 15th" International Consumer Rights Day. The city’s market supervision system will conscientiously implement the "four strictest" requirements put forward by the Supreme Leader General Secretary, improve political stance, highlight problem orientation, safeguard consumer safety, and serve people’s livelihood. We will severely crack down on illegal acts that infringe on consumers’ rights and interests according to law. Escort consumers with excellent results, show a good image of market supervision, promote the high-quality development of Zhengzhou, and present gifts to the centenary of the founding of the Communist Party of China (CPC).

Thank you!

Moderator Xin Yang

Next, please ask Mao Lixin, deputy secretary of the Party Committee of the Law Enforcement Inspection Detachment of Zhengzhou Municipal Market Supervision Administration, to release the development of law enforcement inspection in 2020.

Mao Lixin

In 2020, we thundered to crack down on violations of laws and regulations in the field of market supervision, and the special rectification achieved remarkable results. Help prevent and control the epidemic, focus on the prices of daily necessities such as vegetables, and decisively dispose of the case of "high-priced cabbage", which won praise from netizens all over the country and effectively stabilized the market price. Organize special rectification of epidemic prevention supplies certification, and handle 26 inter-provincial transfer cases. Special enforcement of advertising was carried out, and 337 false and illegal advertisements were closed, with a fine of 6.177 million yuan. Xiangsheng Street Store, a Pingxin pharmacy in Henan Province, issued a false advertising case, which was listed in the "Typical Cases of National False and Illegal Advertisements in 2020" by the General Administration. 9 cases of medical services and education fees were handled, with a fine of 639,000 yuan. In the city, 2,960 cases of medical equipment, cosmetics and food hygiene were filed, 2,454 cases were closed, 21.002 million yuan was fined, 25 cases were handed over to the public security, 15 cases were filed, 7 people were detained and 7 people were arrested. 35 cases of illegal salt were settled. The tobacco market banned 481 unlicensed merchants, handled 2,249 cases with a case value of 44.627 million yuan, fined 4.235 million yuan, handed over 136 cases to public security organs, detained 27 people, arrested 6 people and sentenced 11 people. We cracked down on "counterfeiting and confusion" and unfair competition in key areas, handled 36 cases and fined 693,000 yuan. Strictly crack down on illegal pyramid selling activities, put on record 3 cases, and educated and dismissed 51 pyramid selling personnel.

In 2021, we made great efforts to prepare for war, integrated the law enforcement and inspection functions of the original six major areas of industry and commerce, quality supervision, food and medicine, price, intellectual property rights and salt law enforcement, set up a comprehensive law enforcement and inspection detachment, adhered to the leadership of the party, adhered to the people-centered, adhered to administration according to law, practiced the "four strictest" general requirements, clenched our fists, polished our swords, and were fair, just, open and civilized.

Moderator Xin Yang

Next, please ask Chen Xiaoyan, Deputy Secretary-General of Zhengzhou Consumers Association, to issue a consumption reminder for 2021.

Chen Xiaoyan

In 2020, Internet service complaints ranked the third among all kinds of complaints accepted by Zhengzhou Consumers Association in the whole year, including 834 complaints and inquiries involving Zhengzhou Branch of Great Wall Broadband Network Service Co., Ltd. (hereinafter referred to as "Great Wall Broadband"). The main problems that consumers reflected on "Great Wall Broadband" were: First, poor network signal; Second, the refund time is long, and the phenomenon of delaying and shirking is serious; Third, the calculation of refund is unreasonable; Fourth, in the case that broadband services cannot be guaranteed, we will continue to induce uninformed consumers to pay broadband fees. In response to consumer complaints, Zhengzhou Consumers Association has repeatedly talked about "Great Wall Broadband" and urged it to introduce solutions as soon as possible. Up to now, a large number of consumer complaints have been delayed.

Zhengzhou Consumers Association believes that "Great Wall Broadband" company’s internal management is lax, its service concept is not correct, its awareness of safeguarding consumers’ rights and interests is weak, and its principle of good faith management is weakened, which fails to fulfill its legal responsibility as the first person responsible for safeguarding consumer rights and interests, resulting in the infringement of consumers’ right to know, fair trade and claim. Therefore, Zhengzhou Consumers Association reminds consumers: In view of the fact that "Great Wall Broadband is easy to pay and difficult to protect rights", please carefully choose "Great Wall Broadband" service.

In addition, we should pay attention to the following points when choosing broadband services: First, we should choose carefully. Go to a regular, reputable and complete after-sales service communication operator, and don’t believe in small advertisements posted at roadside agents or on the street, as well as broadband services sold at home. The second is to pay attention to retaining contracts and consumption credentials. Sign a written contract, and don’t trust verbal promises easily. When signing a contract, you should carefully read the terms of the contract, ask for an invoice in time after payment, keep relevant consumption and transaction credentials, and try to avoid transferring service fees to personal accounts through WeChat or Alipay. The third is to protect rights according to the law. When consumers encounter disputes, they can safeguard their legitimate rights and interests by negotiating with operators, asking consumers’ associations for mediation, complaining to relevant administrative departments, and bringing a lawsuit to the people’s court.

Moderator Xin Yang

Next, please ask reporters to ask questions about your concerns. Before asking questions, first inform your unit.

Dahe. com: In recent years, with the rise of live webcasting, there are more and more online shopping disputes. Can you briefly introduce this situation?

Luo Xiangyu

Online shopping is now a favorite consumption mode of our consumers, especially the rise of live webcasting with goods in recent two years, which has further promoted the network economy. But in fact, there is no big difference between webcasting and online shopping, both of which belong to remote shopping. Due to the rise of such remote shopping, consumer complaints are increasing day by day.

Taking 2020 as an example, the city’s 12315 system accepted about 15,000 online shopping complaints, accounting for nearly 20%. The main complaints are as follows: First, some anchors or platforms have exaggerated or false propaganda problems. If the goods are falsely described, the function and utility of the products are exaggerated; Promised concessions, gifts, etc. Second, some e-commerce operators delay or refuse to perform the contract. Such as arbitrarily cutting orders and refusing to deliver goods, and selling goods that are not on the right board. Third, some e-commerce operators do not undertake after-sales service obligations. If you don’t implement the "seven-day return without reason" rule and don’t fulfill the "three guarantees" obligation, etc.

According to the Law on the Protection of Consumers’ Rights and Interests and the Measures for the Administration of Online Transactions, if consumers buy goods or receive services through online trading platforms, and their legitimate rights and interests are damaged, they can complain to the platform merchants and also to the third-party trading platforms, so consumers should first negotiate with the merchants or third-party platforms through themselves, and handling consumer disputes is also the legal obligation of the merchants and third-party platforms; If negotiation fails, consumers can complain to the market supervision department where the platform merchant is located, or the market supervision department where the third-party trading platform is located, call the local 12315 or make a complaint through the "National 12315 Internet Platform", and the market supervision department will accept it as soon as possible and deliver it to the jurisdiction for mediation of consumer rights protection. At the same time, violations of laws and regulations found in the process of online transactions can also be reported to the market supervision department, which will be investigated and verified by the jurisdiction and dealt with according to law.

Consumers are also reminded to choose formal and qualified e-commerce platforms and sellers with high credibility when shopping online; Before placing an order, you should read the product details, promotion rules, return and refund methods and after-sales service policies, etc. Don’t trust the advertisements of merchants or the sensational agitation of anchors with goods, and avoid impulsive consumption and passionate consumption. At the same time, when purchasing, you must choose a formal trading platform, inquire about the business qualifications of the business operators, understand the true attributes of the purchased goods, try to keep relevant transaction records, publicity records, service commitments, etc., and keep sales vouchers to avoid the inability to prove when problems arise. After a dispute arises, try to settle it through consultation. If it fails, you can complain to our market supervision department or consumer association, and our market supervision department will do its best to safeguard the legitimate rights and interests of consumers.

Hong Kong Economic Herald: 3.15 is coming soon. Can you remind consumers of the problems that should be paid most attention to in safeguarding their legitimate rights and interests according to the daily complaints received by consumers?

Chen Xiaoyan

According to the analysis of daily complaints, especially the cases of difficulties in safeguarding rights, we notice that if consumers can improve their awareness of safeguarding rights and self-protection, pay more attention to pre-consumption claims and conscientiously perform inspection responsibilities, then even if they encounter consumer disputes, whether they negotiate with operators to safeguard their rights or seek help from consumer associations or relevant departments, consumers who are "weak" can provide more powerful assistance for the settlement of consumer disputes, which is convenient for relevant departments to help consumers solve consumer disputes.

For example, we recently received a complaint: when a consumer bought food in a supermarket, the name of the food printed on the consumption certificate provided was inconsistent with the food he bought, and the price was also inconsistent. Such proof affected the consumer’s right to claim compensation after being infringed. In the consumption survey we carried out a few years ago, we also found that the name of the goods on some supermarkets’ printed receipts was inconsistent with the goods actually purchased. In this case, if consumers did not check carefully on the spot, they would not be able to provide effective proof in time when they suffered personal and property losses.

At present, consumers should pay attention to the consumer complaints when we buy goods or receive services in our daily life: for commodity consumption, we should take the initiative to obtain and keep the consumption credentials when we consume, and at the same time, we should pay attention to checking the machine-made receipts and invoices provided by operators on the spot to ensure that the names of the bills are consistent with the names of the purchased goods, the specifications and models are consistent, and the sales prices are consistent with the personal payment prices. For service consumption, such as beauty salons, body building, home improvement, education and training, accommodation and tourism, etc., in addition to paying attention to actively obtaining and retaining consumption credentials, we should sign a service agreement with the operator at the same time, and indicate or sign a supplementary agreement in the format contract for the personalized commitment service of the operator. Prevention in advance is a strong support for safeguarding rights after encountering problems!

This year, the City Consumers Association will also strengthen consumer publicity and education, carry out in-depth consumer publicity and education into community activities, send laws and regulations, rights protection methods and consumer warning tips to consumers, and make continuous efforts to improve the consumption environment in our city!

Elephant News: A few days ago, some media reported clues about the problem of bottled water. What measures did our regulatory authorities take? Can you introduce the specific situation of the investigation?

Zhou Fang

Municipal Market Supervision Bureau has always attached great importance to food safety supervision, including bottled water, and organized special rectification, supervision and sampling inspection of bottled water production for many years. The production conditions, food safety control ability and quality and safety level of bottled water production enterprises in the city have been continuously improved. On the morning of February 6th, the online media of Dongfang Jinbao published an article on "Insider Investigation of Bottled Water Fraud", which reflected that the illegal production and operation of bottled water in the market had not been completely eradicated. After learning the relevant public opinion information, the leaders of the Municipal Bureau attached great importance to it and acted quickly that morning to organize and investigate the relevant clues reflected by public opinion. Even during the Spring Festival holiday, the investigation of relevant clues was not relaxed, and the promotion meeting was held several times in a row to arrange the deployment, and the front-line supervision was organized to ensure that the investigation and rectification were in place.

On February 6th, the online media of Dongfang Jinbao reported that the main clues were that water shops directly sold tap water and groundwater privately. Individual bottled water sales points have poor sanitation; Individual bottled water products have no identification information such as manufacturer and address; There are hidden quality problems in barreled water buckets and lids.

In response to the clues reflected by the media, our bureau immediately set up a special working class, which is personally responsible by the main leaders and composed of relevant personnel such as food supervision, news propaganda, law enforcement inspection and the public security team stationed in the bureau. According to the problems and clues reflected by the media, we went to Jinshui District, Economic Development Zone, Guancheng District, Airport District, xinzheng city, zhongmou county and other places to conduct investigations one by one with the regulatory authorities of the jurisdiction, and investigate and deal with illegal acts in time.

After investigation, Aoquan bottled water store in Zhengzhou Economic Development Zone illegally filled bottled water without any logo without obtaining the food production and operation license. The store is suspected of violating the relevant provisions of the Food Safety Law and engaging in food production and business activities without permission. The market supervision department of Zhengzhou Economic Development Zone has filed a case for investigation and punishment according to law, and made a penalty decision of confiscating 165,300 yuan. Currently, relevant administrative penalty procedures are being implemented.

The manufacturer of the "Yuzhiyang" bottled water involved in the report is Henan Yuzhiyang Beverage Co., Ltd., and its production address is Houwei Village, Xie Zhuang Town, Xiangyun Road Office, Zhengzhou Economic Development Zone, and it has not obtained the Food Production License. The company is suspected of violating the relevant provisions of the Food Safety Law and engaging in food production activities without permission. The market supervision department of Zhengzhou Economic Development Zone has filed a case according to law, and based on the illegal facts and illegal income, it has made a penalty decision of confiscating 250,200 yuan, and is currently fulfilling relevant administrative punishment procedures.

Sun Ping ‘an Department Store in Mengzhuang Town, xinzheng city did not fulfill the obligation of incoming inspection when purchasing, and operated bottled drinking water with labels that did not meet the requirements. The market supervision department of xinzheng city ordered the parties to correct the illegal behavior, and gave them an administrative penalty of warning, confiscation of illegal income of 507.5 yuan and fine of 10,000 yuan.

Shigengxin bottled water service station in Jinshui District, Lanpei bottled water service station and Lantian water station in No.135 Buchang Street, Guancheng Huizu District have not obtained food business licenses, and the local market departments have ordered them to apply for registration certificates of small food shops within a time limit.

Other problems reflected by the media, food safety violations have not been found in the field verification.

In order to further strengthen the supervision of barreled drinking water production and business operation units and effectively ensure the food safety of the people, on February 10th, our bureau issued the "Special Remediation Plan for Barreled Drinking Water Production and Business Operation in 2021", arranged and deployed the special rectification work of barreled drinking water production and business operation for 10 months, and adopted measures such as special inspection, comprehensive sampling inspection, intensified disposal, and informing industry organizations to strengthen self-discipline, so as to standardize the production of barreled drinking water, severely investigate and punish unlicensed production, sales and illegal filling without permission. Since the implementation of the rectification, the city has dispatched more than 1,000 law enforcement officers and 383 law enforcement vehicles, inspected 720 bottled water production and business units, sampled 241 batches of bottled water and source water samples, found 35 problems, ordered 35 rectifications, put 4 cases on file for investigation, and banned 10 production sites suspected of illegally producing bottled water in conjunction with local governments.

In the next step, we will also give full play to the role of complaint reporting and unblock all kinds of complaint reporting channels such as 12315. Give full play to the management advantages of township (street) party committees and governments, such as being close to the masses, gridding, long-distance system and long-distance system, solve the problems of "black dens" in food production and operation, strong concealment of illegal and criminal acts, and difficulty in daily supervision, establish a long-term mechanism of "whistling at the grass-roots level and responding by departments" to find and deal with problems, and effectively improve the food safety level of the whole city.　

Moderator Xin Yang

Due to the time, today’s press conference is over. If you need to continue the interview after the meeting, please contact the department in charge of news propaganda of Zhengzhou Municipal Market Supervision Administration at 67886297.

Today’s press conference is over, thank you!