Arbitrary charges, bundled sales, overlord clauses and so on are the most frequently used words when consumers complain about telecommunications recently.

　　　　On March 16th, Lianyungang Telecom Branch sent a complaint and feedback to our station, saying, "After investigation, on August 6th, 2011, with the consent of the users, the free experience ITV network TV service was installed. After three months of free experience, the staff did not remind the users to handle the disassembly procedures, resulting in ITV fees from November 2011. After discovering that the ITV fee was charged, the local telecom branch office communicated with the user in time, and immediately refunded the overcharged fee and obtained the understanding of the user. "

　　　　"The global eye fee mentioned by another user is the monthly 1 yuan fee for opening ten joint defense businesses on June 22, 2010 (the project shown on the bill is global eye business). This business is led by the public security organs and the local township government, and the technical defense business of Ping’ an Township for the masses is collected in the telecom phone bill after being confirmed by the user. "

　　　　Lianyungang Telecom Branch also said, "This complaint was not made by the user’s family, and the owner didn’t know about it." And provides a "proof" with the user’s signature and fingerprint.

　　　　However, the reporter verified that after the two parties settled the certificate, Telecom promised to refund the user the fee for the service for five months, and the user had to sign the certificate to deny the complaint. "Because we reconciled at that time, it was natural for Telecom to write like this …" Mr. Yuan said.