State Post Bureau： In 2020, express delivery enterprises will serve nearly 700 million users per day.

　　Cctv newsOn October 14th, the State Post Bureau held a regular press conference in the fourth quarter of 2021 to introduce the situation of building a modern postal industry suitable for a well-off society. Hou Yanbo, spokesperson of the State Post Bureau and deputy director of the office (presiding over the work), pointed out that up to now, the characteristics of rapid development and sustainable development of the postal industry have been further highlighted, the equalization of universal postal services has basically been realized, and the industry strength, economic and social support, and supply capacity have been significantly improved; With the implementation of overseas layout planning, the international express delivery business volume continues to grow; The continuous development of industry culture, the gradual optimization of talent structure, and the professional development of industry team mark the completion of modern postal industry suitable for well-off society.

　　Hou Yanbo said that in the past eight years, the scale of the industry has continued to expand, achieving sustained, healthy and rapid development. In 2020, the annual postal business income (excluding the direct business income of the Postal Savings Bank) reached 1,103.78 billion yuan, more than three times that of 2010; The revenue of express delivery business was 879.54 billion yuan, 15 times that of 2010. The daily average number of postal service users is close to 700 million, which has become an important driving force to promote consumption upgrading and an important link to strengthen industrial ties. The postal express infrastructure has been continuously improved, and the people’s postal service level has been comprehensively improved. Realize the full coverage of postal business places in towns and villages, and the coverage rate of express delivery outlets in towns and villages reaches 98%. All the more than 500,000 villages in China have achieved direct postal service, and postal parcels under 5kg in rural areas have been delivered to villages. The general postal service satisfaction showed a steady upward trend, and the overall express service satisfaction showed a continuous upward trend. Enterprise cultivation has leapt to a new level, and its international operation ability has been continuously enhanced. China Post Group Co., Ltd. ranks steadily in the top 500 in the world, ranking second in the world in terms of revenue scale and profit scale. The industry has cultivated three large-scale express delivery enterprises or enterprise groups with annual business income exceeding 100 billion yuan, four large-scale express delivery enterprises or enterprise groups with annual business income exceeding 50 billion yuan, and eight express delivery enterprises have been successfully restructured and listed. The international network of postal express delivery enterprises covers more than 70 countries and regions, reaching more than 220 countries and regions around the world. Socialist core values are deeply rooted in people’s hearts, and cultural soft power has been significantly enhanced. Vigorously cultivate advanced models,Cultivate a number of advanced models represented by Medog Ji and Yong Wang. Continue to carry out the "warm bee action" of caring for couriers. Actively use this "national business card" of stamps. Since 2012, 280 sets of 877 special stamps have been issued. The "four modernizations" of the industry have basically been realized, and significant progress has been made in the innovative development strategy. Fast delivery service, diversified service functions, mechanized automation of internal operations and informatization of production organizations have basically been realized. More than 25,000 people passed the title evaluation of express delivery engineers and technicians, including over 3,000 intermediate and senior titles.

　　Ma Xulin, director of the General Service Department of the State Post Bureau, said at the press conference that the basic realization of the equalization of universal postal services is an important part of building a modern postal industry that is suitable for a well-off society. Since the "Twelfth Five-Year Plan", the State Post Bureau has successively organized and implemented "setting up offices in villages and towns", "postal service in every village" and postal universal service infrastructure construction projects in western and rural areas. The postal universal service infrastructure in China has been further consolidated, the service network has been further improved, and the service capacity has been further enhanced. A postal universal service system covering urban and rural areas, with perfect functions and universal benefits has basically been formed, and the level of equalization of postal universal service has been significantly improved. During the "Twelfth Five-Year Plan" period, 8,440 blank post offices in towns and villages were completed to achieve full coverage of towns and villages with universal postal service business premises. During the "Thirteenth Five-Year Plan" period, in September 2019, all the established villages in the country were directly postal. The index of universal postal service equalization has steadily increased, from 76.6 in 2012 to 84.4 in 2020. The gap between urban and rural areas and between the eastern, central and western regions has been narrowing, which basically meets the postal needs of the broad masses of the people. During the "Fourteenth Five-Year Plan" period, the State Post Bureau will improve the postal service capacity and level by improving the postal network, improving the quality of postal services, and supporting postal enterprises to become stronger, better and bigger.Promote the postal service to a new level. In order to build a strong backbone network, more than 10 international and domestic mail processing centers will be supported to build a postal backbone network with reasonable layout, optimized structure and efficient operation. To improve the rural network, we will further improve the three-level postal delivery service system in counties and villages, support the open sharing of postal networks, promote the cooperation of postal express delivery enterprises in the countryside and villages, and help the two-way circulation of industrial products and agricultural products in urban and rural areas.

　　Lin Hu, deputy director of the Market Supervision Department of the State Post Bureau, pointed out that in the past 10 years, the improvement of express delivery service capacity and level is mainly reflected in three aspects. First, the network layout is more optimized and the coverage is wider. The number of express outlets increased from 89,000 to 224,000; The service network in urban areas has been continuously encrypted, the delivery capacity has been continuously improved, and the rural service network has been accelerated; The annual per capita express usage increased from 4.2 to 59; Express delivery companies are "going out to sea" in succession, and their overseas service capabilities are also constantly increasing. Second, the product system is richer and the service category is more perfect. There are time-limited products such as the same day, the next morning, the next day and the next day, as well as international express delivery, cold chain, warehousing services, supply chain and other businesses. At the same time, in the enterprise market segment, there are enterprises specializing in international business and enterprises specializing in terminal delivery. Third, the service time limit was significantly shortened and the service satisfaction was significantly improved. In 2020, the time limit of express delivery service in key cities in China will be 58.23 hours, and the 72-hour punctuality rate will be 77.11%. Since 2012, the overall satisfaction of express delivery service has shown a continuous upward trend, reaching 76.7 points in 2020, 5 points higher than that in 2012, and staying above 75 points for four consecutive years. The effective complaint rate of express delivery service showed a downward trend, from 5.4 per million in 2012 to 0.22 per million. Lin Hu said that in recent years, the application of science and technology in the postal industry has advanced by leaps and bounds, and new technologies such as artificial intelligence, big data, Internet of Things, cloud computing, blockchain and Beidou navigation have been widely used.Boosting the transformation of the industry from labor-intensive to technology-intensive, the postal industry’s processing capacity has been significantly improved, and the accuracy, reliability and safety of transshipment have been effectively guaranteed. Scientific and technological innovation has become the key support for the high-quality development of postal industry and the construction of a postal power, and has become an important engine to accelerate the transformation and upgrading of the industry, improve quality and efficiency.

　　Hou Yanbo emphasized that the successful completion of the goal of building a modern postal industry suited to a well-off society benefited from the "four persistences", namely, always adhering to the leadership of the Party, always adhering to the people as the center, always adhering to development as the top priority, and always adhering to the system concept. In the next step, the postal industry will further strengthen the "four consciousnesses", strengthen the "four self-confidences", achieve the "two maintenances", completely, accurately and comprehensively implement the new development concept, and follow the working idea of "serving all fields, activating all factors, creating double highlands and smooth double cycles", focusing on high-quality development and high-efficiency governance, deepening the structural reform of the supply side, and improving the adaptability of the industry supply system to demand.