Where is the difficulty in the supervision of the tourism market where the tourism storm in Xuexiang continues to ferment？
Analysis of experts in the field of continuous fermentation of tourism storm in Xuexiang
Where is the difficulty of tourism market supervision?
Dialogue motivation
In the past few days, the tourism storm in Xuexiang has continued to ferment, and it is a wave of unrest. In fact, the public is concerned about the tourism storm in Xuexiang, not only the incident itself, but also more about what problems exist in the current tourism market. Why do the old problems still appear under the background that relevant departments continue to rectify the tourism market? Around these issues, the reporter of Legal Daily started a dialogue with industry experts.
Interlocutor
Qi Xiaobo, Assistant Director of Tourism Research and Planning and Design Center of China Academy of Sciences.
Liu Simin, Vice President of Tourism Branch of China Future Research Association.
"Legal Daily" reporter Zhao Li
Why are the questions repeated?
Reporter: One incident is a case, but two or three occurred in a short time … … Similar incidents, it is difficult to cover up the shame with individual cases. For tourists and netizens all over the country, the phenomenon that some tourism practitioners in Xuexiang earn money without conscience has failed to live up to the snow-white of Xuexiang.
Although the "heavy punch" can have a shocking effect, the key to ensuring that the tourism chaos will not resurface after the heavy punch rectification is to find out the "crux" behind the chaos.
Qi Xiaobo: The rectification of the tourism market is a long-term project that needs up-and-down linkage, multiple efforts and concentrated breakthroughs. In addition, the tourism market involves a wide range, the quality of tourism service personnel is still uneven, the understanding of local market management is not in place, and there are still empty areas in management and control, which leads to the phenomenon of "cheating customers".
Many scenic spots are not well managed due to different management attributes, different employment groups, inertia thinking and luck psychology; At the same time, it is difficult to break the long-term solidified interest chain of the beneficiaries of scenic spots, which is also an important reason for the market problems. Only after the accident, the local government will learn from a painful experience and make a determination to carry out rectification, which shows that the local tourism department has less authority or management is not in place. Therefore, it is necessary to establish a long-term supervision mechanism, improve the tourism police and the tourism court from the system, start with supervision, form a long-term linkage mechanism from top to bottom, and strengthen the local tourism law enforcement and supervision departments, so as to truly form an effect.
Liu Simin: The problems in the tourism industry are common problems in social governance, and they are inevitable problems due to over-reliance on administrative law enforcement and administration. The problem of tourism cannot be seen in isolation. The problem of tourism development is an objective reflection of the stage of social development. The essence of market economy is honesty economy and rule of law economy. Operators and consumers should stress honesty, and then adjust the interest relationship through the rule of law, rather than relying on administrative law enforcement. Because for subtle market economic activities, administrative law enforcement is often powerless. Furthermore, tourism professionals has a low threshold, and its average quality is not high, so it is easy to have problems. The improvement of tourism depends on the improvement of the whole social environment.
How to promote supervision
Reporter: We have noticed that some insiders have suggested that the current tourism market supervision system has been initially established and gradually improved, but the supervision system for supervision has not been fully established. What is the effect of market supervision? Is the supervision compliant? How to solve the regulatory problems? With the accountability system and responsibility list, supervisors can truly turn their sense of responsibility into action and implement strict supervision to the end.
Qi Xiaobo: In the past two years, the National Tourism Administration has paid special attention to the supervision of the tourism market and issued a series of rules and regulations. Especially since the promulgation of the Tourism Law, there are laws to follow. At the same time, we should also realize that the strength and authority of law popularization still need to be strengthened. The current supervision system does tend to be perfect, but the main body of supervision is still vague, and the supervision authority of the tourism department itself is insufficient. Therefore, it is necessary for local party committees and governments to really separate the main body of tourism law enforcement from the tourism sector, with authoritative supervision and law enforcement capabilities.
At the same time, we should also realize that it is very important to establish a perfect and effective tourism supervision system. However, in view of the fact that there are many departments involved in tourism, it is basically impossible to establish a completely independent supervision institution. It is even more necessary for multi-level government departments to set up tourism supervision in the existing supervision institutions to undertake the ownership and work of joint supervision, so as to better supervise the effective implementation of tourism supervision and law enforcement.
Reporter: There is also the human factor. In recent years, China’s tourism market has developed rapidly, scenic spots have been increasing, and the number of tourists has doubled. However, incongruously, the growth of the number of tourism supervisors is limited, which can not meet the needs of actual supervision, and the supervision of the tourism market is becoming more and more difficult.
Qi Xiaobo: At the local level, the specific staff of tourism supervision overlap, so it is necessary for governments at all levels to actively strengthen the tourism law enforcement departments and increase the number of supervisors. However, given the local staffing restrictions, it is very difficult to better solve the exclusive personnel. Therefore, it is more necessary to take tourism supervision, law enforcement and supervision into account when the relevant departments have set their authority. At the same time, it is necessary to actively introduce the practice of regional cross-supervision, especially in the tourist season, to deploy at the provincial level, cross-regional and cross-enforcement, effectively deploy the supervision and supervision of the tourism market, and better supervise the problems in the tourism market.
Reporter: To implement strict supervision, at present, we put a lot of energy into "punishment afterwards", and the handling of tourists’ complaints accounts for the majority. The tourism department has carried out seasonal supervision from "spring action", "summer rectification" to "autumn and winter battle", and the "climax" part is before the big tourist holiday. This normal, dynamic and preventive regulatory measure has achieved obvious results.
Liu Simin: We should provide tourists with a good tourism environment and a good legal environment. Now the focus of law enforcement is to crack down on unreasonable low-cost travel. In my opinion, we can crack down on unreasonable low-cost travel, but the focus should be shifted to cracking down on forced transactions and counterfeiting.
There are crimes of forced trading and fraud in China’s laws. At present, there are so many vicious incidents in the tourism industry, but they have not been dealt with according to these laws. In my opinion, it is necessary to improve the law against compulsory trading and counterfeiting, which harm the interests of tourism consumers, and clarify various penalties according to different degrees.
In addition, I think it is necessary to increase the intensity of punitive damages, and at the same time, we should do a good job in the connection between consumer protection law, criminal law, tourism law and other laws.